These are training materials developed by GSA. The training targets GSA's building managers but can be used as needed for helping to develop your own agency's training program. The materials include a test, or assessment at the end to quiz trainees on what they have learned.
If this document is in Adobe's Portable Document Format (PDF), you will need to have the Adobe Acrobat Reader program installed on your computer to view it. The Reader can be downloaded from Adobe's Web site for no charge.